Privacy Policy

01Scope of This Policy

This Privacy Policy explains what information YourACAPlan collects through this website, why it is collected, how it is handled and what choices a visitor has. It covers every page, form and account feature on the site.

02Information Collected

Information reaches this site in two ways. Some of it is entered on purpose through a form, and some is recorded by the browser as pages load.

• Contact details such as name, email address, phone number and postal area.
• Household details such as family size, ages and the yearly income figure used to work out financial help.
• Coverage details such as current doctors, prescriptions and any plan already held.
• Account details such as a password stored in an encrypted form.
• Technical details such as browser type, device type, approximate location and the pages viewed on this site.

03How Information Is Used

Details submitted through this site are used to answer the request that was made. That includes reviewing which Marketplace plans fit a household, preparing an explanation of costs and coverage, replying to messages and supporting an enrollment once a plan has been chosen.

Technical details are used to keep the site working, to fix faults and to understand which pages people find useful.

04Text Message and Email Consent

Consent options on the signup form are separate from one another. Service messages relate to a request that has already been submitted. Marketing messages describe plan options and offers, and consent to those is never required in order to receive guidance.

Message frequency varies and standard message and data rates may apply. Sending STOP as a reply ends further text messages, and sending HELP returns support information. Email preferences can be changed at any time through the unsubscribe link carried in every email.

05Sharing With Carriers and Service Providers

Details are shared only where sharing is needed to deliver what was asked for. That means an insurance carrier when an enrollment request is submitted, and service providers such as hosting, email and form delivery that support the running of this site.

Information may also be disclosed where the law requires it, or where disclosure is needed to protect the rights and safety of visitors to this site.

06Information That Is Never Sold

Personal information collected through this site is never offered to data brokers, lead resellers or advertising networks.

07Cookies and Site Analytics

Cookies and similar technologies keep the site functioning, remember preferences and produce anonymous usage statistics. Most browsers allow cookies to be blocked or removed, although parts of the site may behave differently once that is done.

08Data Retention

Information is kept only for as long as it is needed to answer a request, to maintain an account or to satisfy a legal or record keeping obligation. Once none of those apply, it is deleted or reduced to a form that no longer identifies anyone.

09Security

Reasonable administrative and technical safeguards protect the information held here, including encrypted transmission and restricted access. No method of transmission or storage is completely secure, so absolute security cannot be promised.

10Your Choices and Rights

Depending on where a visitor lives, the following rights may apply:

• Requesting a copy of the personal information held about you.
• Asking for a correction where something on file is wrong or out of date.
• Asking for your information to be deleted, subject to any legal obligation to keep it.
• Withdrawing consent to marketing messages without affecting guidance already requested.

A request of this kind can be sent using the contact details at the end of this page.

11Children's Privacy

This site is meant for adults. Information is not knowingly collected from anyone under the age of thirteen. Where a child's details form part of a household application, they are provided by a parent or guardian and handled with the same care as every other record.

12Links to Other Sites

Pages on this site may link to the official Health Insurance Marketplace or to an insurance carrier. Once a visitor follows such a link, the privacy practices of that organisation apply, and this policy no longer governs what happens to the information entered there.

13Changes to This Policy

This policy may be updated as the site develops or as privacy requirements change. The revised version applies from the moment it is posted, and the date shown at the top of this page reflects the most recent revision.

14Contact Details

Questions about this Privacy Policy can be sent to [email protected], by phone on +1 (615) 759-9933, or by post to 11201 W Point Dr Knoxville TN 37934.